Issue 3: Unable to Perform Scrolling Capture of PDF The Custom Scroll profile is also another option to capture a scrolling region in Firefox. Note: The Scrolling Capture cannot be performed in Firefox unless you disable or remove the add-ons to solve the problem. In this problem, it’s better to use the Costume Scroll profile. For example, an error has occurred in Google Chrome, you can try using Microsoft Edge to capture scrolling windows. Is Snagit scrolling capture not working? Do you notice the Snagit capture window disappeared? If you experience troubles or receive no response in capturing a scrolling website, you can try a different browser to fix your problem. Issue 2: Unable to Perform Scrolling Capture in Browsers Just so you know, the scrolling profile was only available to Snagit 12.4 and later. However, if it still doesn’t work, I think it is time for you to upgrade or update the latest version of Snagit to solve the problem.

When you reach the bottom portion of the visible windows, continue to drag the windows to scroll.

This profile also allows you to click and drag to select your preferred region to capture.

However, there will be slight differences between them. Scroll a Region is a little bit similar to the previous one. On the scroll bar in the right corner of the window, click the Down Arrow to start the scrolling capture.Click and drag to select an area or region on your screen.Click the Custom Scroll below the Capture button.Besides, this profile allows you to capture only the portion you need by removing the extra space on the sides of the selected area. This Custom Scroll Profile will enable you to select a scrollable area on your screen.

Note: These profiles were added to Snagit version 12.4 and later. Besides, if this occurred unexpectedly you may select another capture profile. Part 2: Problems and Solutions to Fix Scrolling Capture Failure Issue 1: General Scrolling Capture FailureĪn error message will appear if the default capture methods of your Snagit fail. This might happen because of conflicting third-party utilities, unsupported browsers and applications, clashing hardware drivers, and privacy software are just a few examples of issues that would prevent you from doing the auto-scrolling in Snagit. There will be moments where auto-scroll capture will not work for instance. Part 1: Why is My Snagit Not Scrolling? Part 2: Problems and Solutions to Fix Scrolling Capture Failure Part 3: Free Snagit Screen Capture Alternative - Aiseesoft Screen Recorder Part 1: Why is My Snagit Not Scrolling?

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